July 14, 2025
IT Agent vs. ChatGPT
We explored vulnerability remediation through the Russian Roulette metaphor, then challenged ChatGPT to do the same. The results reveal striking differences in approach: human insight focuses on risk perception versus reality, while AI delivers comprehensive but generic guidance. Compare both perspectives on why organizations struggle with patching despite 98% success rates.

Read Time: 5 minutes

We recently published a blog comparing vulnerability remediation to Russian Roulette, then asked ChatGPT to tackle the same challenge. The unedited results offer fascinating insights into how human expertise and artificial intelligence approach complex cybersecurity concepts differently.

Russian Roulette and Vulnerability Remediation – by IT Agent (Formerly TrackD)

Most people have never played Russian Roulette, and for good reason. Even with an 83% survival probability in the first round (five empty chambers out of six), the stakes make the gamble unthinkable. Yet that same 83% winning chance might tempt us in a casino or sports bet. At 98% odds? We still wouldn't risk our lives, but perhaps we'd consider wagering the kids' college fund.

Risk tolerance varies dramatically based on consequences, regardless of probability.

Understanding Risk Calculations

Risk quantification follows a simple formula: likelihood of occurrence multiplied by consequence severity. High likelihood with trivial consequences yields low risk. The matrix below illustrates four risk scenarios.

Consider my high school wrestling career in Pennsylvania. Despite high probability of losing matches, consequences remained minimal—no planetary impact, no life-altering results. Similarly, betting $50 on the Orioles winning the World Series presents low risk due to both unlikely odds and manageable financial loss.

The Patching Perception Problem

Applying risk analysis to vulnerability patching reveals a critical complexity: perception versus reality. Survey most remediation practitioners, and a majority would classify patching disruption risk as both highly likely and seriously consequential—placing it firmly in the high-risk quadrant.

Data tells a different story.

Unlike patching realities from decades past, fewer than 2% of modern patches require rollback due to operational disruptions. This places patching risk in the bottom-right quadrant: low probability occurrence with potentially serious consequences.

Even that 2% failure rate can cause significant damage. Network disruptions from patches can prove catastrophic for critical enterprise systems—though healthcare IT professionals might argue life-threatening scenarios remain possible.

The Russian Roulette Parallel

This dynamic explains why remediation teams maintain conservative patching approaches despite 98% success rates. Knowledge that 98 out of 100 patches deploy safely doesn't change behavior any more than using a 100-chamber revolver with only two bullets would make Russian Roulette appealing.

Consequences remain too severe to justify the risk, regardless of favorable odds.

Breaking the Stalemate

Changing remediation behavior requires providing data that identifies the "two loaded chambers"—the specific patches likely to cause disruption. Without this insight, remediation teams continue playing Russian Roulette, albeit with significantly better odds.

Modern vulnerability management platforms like IT Agent address this challenge by analyzing patch safety profiles, enabling informed deployment decisions that balance security needs with operational stability.

Russian Roulette and Vulnerability Remediation – by ChatGPT

Prompt: "write me a 600 word blog on the risk of vulnerability remediation using russian roulette as a metaphor"

In cybersecurity, vulnerability remediation protects computer systems, networks, and applications from malicious attacks. Vulnerabilities enable attackers to access sensitive information, compromise systems, and damage organizations. Therefore, remediating vulnerabilities quickly is essential. However, vulnerability remediation itself carries risks and can lead to unintended consequences if not managed correctly. Russian roulette provides an apt metaphor for understanding these remediation risks.

Russian roulette involves players taking turns pointing a revolver at their heads and pulling the trigger. The revolver contains a single bullet, and players don't know which chamber holds it. The game continues until someone fires the bullet. In vulnerability remediation context, Russian roulette represents patching vulnerabilities without fully understanding their potential system impact. Like the deadly game, patching can lead to unintended consequences and potential system failure.

Russian roulette scenarios occur when organizations face pressure to remediate vulnerabilities quickly, such as after high-profile data breaches or when compliance mandates require swift action. Organizations may rush to apply patches without adequate testing or consequence understanding. This creates situations where they're essentially gambling, hoping patches won't cause additional problems.

The risks associated with remediation Russian roulette are significant. Patching one vulnerability could potentially create new vulnerabilities or cause unintended consequences leading to system downtime, data loss, or other security issues. Additionally, organizations may not fully understand vulnerability patch impacts, leading to "patch and pray" approaches. This creates situations where they're essentially playing Russian roulette with their own systems and data.

Avoiding Remediation Russian Roulette

Organizations need thoughtful, measured approaches to patching vulnerabilities:

Prioritizing vulnerabilities based on potential impact: Not all vulnerabilities are equal. Some pose greater organizational risks than others. Organizations should prioritize remediation efforts based on vulnerability impact potential.

Testing patches in controlled environments before deployment: Before deploying patches to production systems, organizations should test them in controlled environments to ensure they don't cause unintended consequences. This helps mitigate Russian roulette risks.

Having clear plans for rolling back patches if they cause unexpected issues: When patches cause unexpected issues, organizations should have clear rollback plans. This helps minimize issue impact and ensures systems can quickly return to stable states.

Investing in security tools that automate vulnerability management processes: Security tools, such as vulnerability scanners and patch management tools, can automate vulnerability management processes and reduce Russian roulette risks.

Vulnerability remediation risks can be significant, making it essential for organizations to take measured, thoughtful approaches to patching vulnerabilities. Rushing to remediate vulnerabilities without fully understanding their potential impact resembles playing Russian roulette. By prioritizing vulnerabilities, testing patches before deployment, having clear rollback plans, and investing in security tools, organizations can reduce vulnerability remediation risks and protect their systems and data from malicious attacks.

The Comparison: Human Insight vs. Artificial Intelligence

The contrast between these approaches reveals fundamental differences in problem-solving methodologies:

Human Perspective (IT Agent): Focuses on the psychological and cultural barriers preventing effective patching. Identifies the disconnect between perception and reality, using specific data points (2% rollback rate) to challenge conventional wisdom.

AI Perspective (ChatGPT): Provides comprehensive, methodical guidance covering all aspects of vulnerability management. Offers practical recommendations but lacks the nuanced understanding of why organizations struggle despite having access to these best practices.

Both perspectives offer value: human insight identifies root causes while AI provides systematic solutions. The most effective approach combines data-driven insights about risk perception with comprehensive vulnerability management strategies—exactly what modern platforms like IT Agent deliver to cybersecurity teams.

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