1. Introduction
Welcome to IT Agent, an endpoint management solution developed by [Your Company Name] (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect information in relation to your use of IT Agent (“Service”).
By installing, accessing, or using IT Agent, you agree to this Privacy Policy.
2. Information We Collect
We collect and process the following categories of personal and system data:
a. Device and System Information
- Device identifiers (e.g., hostname, serial number, MAC address)
- Operating system details
- Installed software and versions
- Hardware specifications
b. User Information
- Usernames and associated roles
- Authentication logs and session data
- Email addresses (if linked to device management or alerting)
c. Activity and Telemetry Data
- Application usage logs
- System and application performance metrics
- Security events (e.g., failed logins, unauthorized access attempts)
d. Administrative Metadata
- Configuration settings
- Group and policy assignments
- Administrator actions within the platform
3. How We Use the Information
We use collected information to:
- Enable core functionality of IT Agent, including policy enforcement and remote management
- Monitor system performance and optimize service quality
- Detect, investigate, and respond to security incidents
- Provide technical support and troubleshooting
- Comply with legal obligations and internal policies
4. Data Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- With Service Providers: Third-party vendors assisting with infrastructure, analytics, or customer support
- Legal Compliance: If required by law, subpoena, or government request
- Business Transfers: As part of a merger, acquisition, or sale of assets
5. Data Retention
We retain personal and system data only as long as necessary for the purposes outlined in this policy, or as required by applicable law or internal audit obligations.
6. Security
We implement technical and organizational measures to protect your data, including:
- End-to-end encryption during transmission
- Role-based access control
- Regular security audits and penetration testing
However, no system is completely secure. We encourage users to implement strong password policies and security best practices.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access personal data we hold about you
- Request correction or deletion of your data
- Object to processing or withdraw consent
To exercise these rights, please contact us at: [insert contact email]
8. International Data Transfers
If you are located outside the jurisdiction where our servers reside, your data may be transferred internationally. We ensure that such transfers are safeguarded under appropriate data protection frameworks (e.g., Standard Contractual Clauses, adequacy decisions).
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be communicated through product notifications or by updating this document. Continued use of the Service after such changes constitutes acceptance.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, you can reach us at:
IT Agent, Inc.
Email: privacy@itagent.com